IT Technical Support Specialist (Field) - Banyumas

Join Erablue Electronics as an IT Technical Support Specialist (Field) in Banyumas, Jawa Tengah! We are seeking a dynamic and hands-on professional to provide on-site technical support, installation, and troubleshooting for IT equipment across our client base. This role is perfect for someone who enjoys working directly with customers and solving technical issues on the spot.

Erablue Electronics is a leading provider of IT solutions in Indonesia, known for our commitment to quality and customer satisfaction. In this role, you'll be part of a team that ensures our clients' IT infrastructure runs smoothly. You'll use tools like ServiceNow, SolarWinds, and Wireshark to diagnose and resolve issues, and you'll have the opportunity to develop your technical skills and grow within the company.

As an IT Technical Support Specialist (Field), you'll be on the go, visiting client sites to install, configure, and troubleshoot IT equipment. You'll work closely with our clients to understand their needs and provide solutions that meet their requirements. This role offers a unique opportunity to work in a fast-paced environment and make a direct impact on our clients' operations.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support, installation, and troubleshooting for IT equipment.
• Diagnose and resolve technical issues using tools like ServiceNow, SolarWinds, and Wireshark.
• Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
• Work closely with clients to understand their needs and provide solutions that meet their requirements.
• Document technical issues, resolutions, and follow-up actions.
• Ensure compliance with IT policies, procedures, and best practices.
• Stay updated with the latest IT trends and technologies.
• Provide training and support to end-users on IT equipment and software.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT technical support or a related role.
• Familiarity with IT equipment, including servers, workstations, and networking devices.
• Knowledge of IT support tools and software, such as ServiceNow, SolarWinds, and Wireshark.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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