Customer Service Representative - Contact Center (Bali)

Join Mitracomm Ekasarana as a Customer Service Representative in our dynamic Contact Center team based in Bali! This is a fantastic opportunity to kickstart or advance your career in customer service while enjoying the vibrant culture and stunning landscapes of Bali. As a Customer Service Representative, you will be the voice of our company, ensuring our clients receive the best possible experience. Our team in Bali is known for its exceptional service delivery and we are looking for passionate individuals to join us.

In this role, you will handle inbound and outbound customer inquiries, resolve issues, and provide support to our clients. You will use our in-house CRM system, Zendesk, and other communication tools to manage customer interactions efficiently. This position offers a competitive salary and a range of benefits, including health insurance, professional development opportunities, and a fun, supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints promptly and professionally.
• Provide excellent customer service by being polite, patient, and empathetic.
• Update and maintain customer records in our CRM system, Zendesk.
• Follow up with customers to ensure their satisfaction and address any unresolved issues.
• Adhere to company policies and procedures related to customer service.
• Participate in quality assurance activities to maintain high service standards.
• Stay updated with the latest industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of customer inquiries with a positive attitude.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM systems, specifically Zendesk.
• Familiarity with contact center tools and software.
• Ability to work in a fast-paced environment and meet service level agreements.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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